Project Implementations :
• Sebuku Coal Group (HR, ERP Dynamics 365 Business Central)
• Telkomsel (Lead Management & Service Management)
• Dima, Bridgestone, XL Axiata, Sequis, Adira Finance (CRM Apps)
• Singapore Government Public Utilities Board (CRM 2011 – Customer Care Specialist)
• CPA Connects Pte Ltd (CRM Operations & Professional Service – Project Management)
• PT. Datacomm Diangraha (Sharepoint 2010, Marval CRM – Service Management)
• PT. Smart Telecom (CRM CBOSSbcc – Billing System)
• Idemitsu Lube [s] PTE LTD (SAP B1 – Sales & Distribution)
• Royal Progress Hospital (SAP B1 – Inventory Management & Sales Distribution)
• United Tractors Pandu Engineering (CRM 3.0 – Interface with SAP R/3 – Marketing Sales Service)
• Bina Nusantara University (Microsoft AX – Setup Configuration & Practise)
• PT. Lautan Otsuka Chemical (Microsoft AX – Manufacturing)
• PT. Seasonal Supplies Indonesia (DBA Manufacturing – Trade Logistic)
• PT. Sierad Biotek (Microsoft AX & Dynamics CRM 1.2 – Manufacturing & Service Management)
• PT. Sierad Produce Tbk (Microsoft AX & Dynamics CRM 1.2 – Manufacturing & Service Management)
Working Experiences
Februari 2020 – Present
IT Manager, Sebuku Coal Group
Duties: Oversee IT business unit align and meet corporate business interest, starting from activities such as inftrastructure network CCTV cloud services, applications (HR, Tax, fingerprint, ERP, mining, approval, custom devops), contract and license management.
Senior Application Consultant, Mitra Integrasi Informatika
Duties: Oversee Dynamics CRM business unit align and meet corporate interest, starting from activities such as prepare the presales, implementation, budget, license, post delivery and support handling.
Application Consultant, Microchannel Indonesia Operations
Duties: Dynamics CRM post implementation role in service management as to maintain customer case and complaint , module improvement, prepare test script, prepare user manual and perform user training, update project status and communicate with the team members
Functional Application Consultant, MSC Consulting Pte Ltd
Duties: Implement Dynamics CRM 2011 to generate prototype, perform presales function by generate prototype and estimate mandays implementation, prepare predefine project implementation template, map current business process flow and to be process, perform FIT and GAP analysis, prepare test script, prepare user manual and perform user training, update project status and communicate with the team members.
System Analyst, PT Datacomm Diangraha
Duties: Analyze, support, design, develop application in accordance to current business requirement and also ensure its compliance with government and corporate procedure & regulatory using Microsoft AX, Marval Service Management, Alfresco Document Management, Microsoft Sharepoint 2010.
IT Compliance and Risk Control, PT Smart Telecom
Duties: Develop control and ensure its compliance with IT Policy and procedure and ensure its compliance throughout IT Division.
System Process Quality Assurance, PT Smart Telecom
Duties: Ensure implementation process interface between current application telecom’s (CBOSS) company with backend ERP (SAP R/3) system focusing on sales module
Application Consultant Associate, PT Metrodata
Duties: Consulting and Implementing ERP and CRM systems such as Microsoft Dynamics CRM 3.0, SAP Business One [Inventory module] , Microsoft AX [Manufacturing module].
System Implementator in PT Seasonal Supplies Indonesia
Duties: Implement application software using DBA Manufacturing and Microsoft Dynamics GP application system in Finance & Inventory modules. ERP & CRM
System Implementor, PT Sierad Produce Tbk.
Duties: Implement ERP application system using Microsoft Dynamics AX in manufacturing module and Microsoft Dynamics CRM.
